Creative Digital Resources for Life, Family, Business and Purpose
support@ruachfusion.com
Creative Digital Resources for Life, Family, Business and Purpose
support@ruachfusion.com
Welcome to the Ruach Fusion Help Centre. Here you will find answers to common questions about ordering, payments, digital downloads, printing, accounts, refunds and technical support.
Please review the sections below. If you still need assistance, our support team will be happy to help.
How do I place an order?
Choose your product, add it to the basket and proceed through checkout. Enter the required billing information and complete payment where applicable.
Which payment methods are accepted?
Available payment options will be shown securely during checkout. The exact methods available may vary depending on your location and the product selected.
Can I order a free product without making a payment?
Yes. Free products can be ordered through the normal checkout process without a payment charge.
Will I receive an order confirmation?
Yes. After checkout, you will see an order confirmation page and receive an email containing your order details.
How do I receive my digital files?
Your download link will appear on the order confirmation page and will also be sent to the email address used during checkout.
Can I access my files from My Account?
Yes. Registered customers can log in, open My Account, and select Downloads to view available files.
What should I do if my download link does not work?
Refresh the page, check your internet connection and confirm that your browser is not blocking downloads. If the problem continues, contact support with your order number and product name.
What happens if I reach the download limit?
Some products have a limited number of downloads. Contact support with your order details so the issue can be reviewed.
Which devices can I use?
Most digital products can be accessed on a computer, tablet or smartphone using a compatible app for the file type.
Can I print my digital product at home?
Yes. Many products can be printed at home using a suitable printer and paper.
Can I use a professional printing service?
Yes. You may use a professional print service for better quality, especially for journals, artwork and gift products.
Why do colours look different when printed?
Screen colours can vary from printed colours because monitors and printers use different colour systems.
May I share or resell the files?
No. Unless the product licence states otherwise, digital files are for the purchaser’s personal use only and may not be shared, copied, resold or redistributed.
Do I need to create an account?
You may be able to complete checkout as a guest, but creating an account makes it easier to view your orders and access eligible downloads.
How do I view my previous orders?
Log in to My Account and select Orders to view your order history.
Where can I find my downloads?
Log in to My Account and select Downloads to access files connected to eligible orders.
What should I do if I forget my password?
Use the Lost your password? link on the login page and follow the instructions sent to your email address.
Can I cancel a digital order?
Digital products are usually supplied immediately after checkout. Once a download has been made available or accessed, cancellation rights may be limited.
Do you offer refunds on digital products?
Because digital products cannot be physically returned, refunds are generally not available after the file has been supplied or downloaded.
What if the file is faulty or different from the product description?
Contact support with your order number and details of the problem. We will review the issue and provide appropriate assistance.
Where can I read the full policy?
Please review our Return & Refund Policy for the complete terms that apply to purchases.
What should I do if a file will not open?
Confirm that you have the correct app for the file type, such as a PDF reader for PDF files or an EPUB-compatible reading app for eBooks.
What information should I provide when requesting help?
Please include your order number, product name, email address used at checkout, device type and a brief description of the problem.
How quickly will support respond?
We aim to respond within 24 to 48 hours.
How can I contact support?
Use the Contact Us page or email support@ruachfusion.com.
Our support team is here to help with orders, downloads, account access, printing questions and technical problems.
Please use the Contact Us page or email support@ruachfusion.com. Include your order number, product name and the email address used during checkout so we can assist you more quickly.
We aim to respond within 24 to 48 hours.
